FAQ’s

Please explain the advertisement: “Fur is Green”?

Fur IS green! Fur is a natural product that comes from nature and when you are done using the garment, goes back to nature. Your fur coat will be used for many years, probably passed on before finally ending up in the landfill site. At that point, it will simply disappear back into the ecosystem. A synthetic coat is a petroleum byproduct that will take forever to break down once discarded.

What is tuscan lamb?

Many of the unlined, luxuriously warm coats at Yes Virginia are made from tuscan lamb. This is a specialty product from Italy that is half goat,
half lamb. It has the warmth of a traditional shearling coat with the lightness and silkiness of goat.

What is nutria?

Nutria is a beaver like rodent found in Latin America. They are most destructive creatures that burrow into the underside of the riverbanks, killing the tree roots and causing catastrophic erosion to occur. They have been deemed an environmental hazard causing the government to put a bounty on the skins. The trapping helps the environment, supplies the trappers with healthy, lean meat and keeps us warm in the winter!

What makes nutria so soft?

The nutria has 3 layers of fur. (similar to the beaver) The outer guard layer is very coarse and hard and is always removed. The second layer has a bright iridescent sheen that is normally removed, but sometimes left on for a shiny look. The incredibly soft inner layer is the one that causes people to hug themselves whenever they put on a nutria coat!

What should I do when I come in from the rain and my leather coat is wet?

It’s easy! Put your coat on a good wide hangar and let it dry away from heat, with lots of air around it. Yes Virginia smooth leather is fine in the rain. It will recover beautifully. Sueded leathers and antelope suede are fine in the rain, but only if you love the weathered look. If you want to keep them pristine, then, leave them for the sunny days.

What does compassionate fashion stand for?

Be proud that your Yes Virginia article is hand crafted in a respectful, clean and safe environment. All workers are adults who are paid a professional, proud, living wage.

What makes kid gloves so special?

Kid gloves are the absolute best, the most luxurious and the most sought after gloves in the world. The supple nature, the phenomenal longevity and the spectacular look are just a few of the reasons people seek out kid gloves.

Where can you buy Yes Virginia articles?

Yes Virginia sells around the world. You can find Yes Virginia products in Japan, Italy, the UK and all across Canada and the USA.
Please contact me at virginia@yesvirginia.ca for complete store information.

How do I return or exchange items?

Please feel free to return the unused item within 7 days for a full refund. Items must be returned new, unused and with all garment tags still attached. We may not accept merchandise that is not received in the above-specified conditions. Furthermore, to ensure that your return is adequately protected in transit, we recommend you send your items back to us in the original packaging provided.

It’s free to exchange items for a different size. If you are based outside Canada, shipping is free but you may need to pay duties and taxes on the replacement item.Please always clearly mark “EXCHANGE” on the outside of the parcel along with the original receipt when mailing from outside Canada.
 Please note that we are only able to offer size exchanges. If you wish to exchange your item for an alternative style, we suggest that you return it for a store credit and purchase the new item separately.

Where does leather originate?

Argentina has a close relationship with Italy with leather production. Much of the lamb is shipped from Argentina to Italy for tanning (they still are the best!) and then returned to Argentina for production. The goat leather is tanned entirely in Argentina and they are considered the best in the world for goat leather.

My leather pants are stretching. What should I do?

Again, this is easy! An iron is to leather like the dryer is to jeans. Seriously! There is only one way to iron leather though.The iron MUST BE DRY- NO STEAM! Always cover the leather with a dry cloth and use a dry iron on medium heat.

Where do the pearls come from?

China. China is now a top producer of quality pearls. I go directly to the source, bypassing all sorts of agents and resellers, allowing me to sell excellent pearls at a fraction of normal retail prices. Many of our pearls are professionally appraised in Canada. Please ask for a copy of the appraisal.

Where do your leathers come from?

The best lamb leather in the world comes from Italy, so that is where our lamb is tanned. The best goat leather in the world comes from Argentina, so that is where our goat is from.

Do you design your own purses?

Rarely. We have many contacts in Argentina who do a stunning job of purse designs, so I simply buy from these talented people.

Where do your scarves come from?

We always search out the best suppliers in the world. The baby alpaca scarves come from Peru, the silk scarves from China and India and wool scarves are from India. Increasingly, India is producing the top scarves in the world.

What types of leathers do you use?

We generally use lamb leather for the smooth, traditional look. Goat leather is best for unlined or reversible garments. Calf leather is what we periodically use for a heavier weight and rarely, we even use pig leather!

Are all your purses leather?

Absolutely! The use of petroleum byproducts isn’t going to happen at Yes Virginia!

How do I know if an item is in stock?

We attempt to have all products shown, in stock. Other people might purchase the item before we can take it off the site. This will rarely happen, but please forgive us if it does!
If the product you want to buy is out of stock, please email virginia@yesvirginia.ca to find out if there is a waiting list for that item (you will need to be a registered user). Waiting lists are only available for current season collections that have sold out, and do not apply to sale items.

Selected items may be available to purchase on a pre-order basis. This means that you can place your order before items are available to ship, but will only be charged at the time of dispatch. Please contact us for custom orders.

What payment methods does Yes Virginia accept?

We accept Visa, MasterCard, American Express, Interact, and Discover. Payment is only debited from your card at time of dispatch.

Is it safe to use my credit card online at Yes Virginia?

At Yes Virginia, your personal online security is important to us. We use Moneris, a secure online payment gateway that encrypts your card details, to store and safely transmit your personal and credit card information through our systems. All orders are processed through our secure checkout system. You may also choose to securely store your credit card details with us. If you prefer, you may place your order by telephone with our Customer Care team.

Which countries does Yes Virginia ship to?

Yes Virginia ships to any country in the world!

How do I change my currency?

You are currently viewing the CANADIAN version of our website, serving the United States, Canada and Latin America. By default your order will be charged in CAD Dollars.

How do I calculate duties and taxes?

Prices displayed on the website are exclusive of taxes. When you proceed to purchase your order, appropriate taxes will be calculated Canadian orders will be charged 13%HST. US orders will be charged 13% to offset duties. Yes Virginia will absorb any excess duties. No other tax or import duty will be applied to orders shipped within the USA or Canada.

Please note that all non-customs related local taxes are the customer’s responsibility. YES Virginia is not responsible for reporting or paying additional local taxes to states. Outside Canada and the USA, there will be no duties or taxes taken by Yes Virginia. Any duties owing will be the responsibility of the client. In addition, should you need to make an exchange, you may also be charged taxes and duties on the replacement item. If paperwork is clearly marked “Exchange” this can often be avoided, but not guaranteed.

What Packaging will my order be shipped in?

Your items will be shipped in a simple box or bag unless gift wrapping is requested. (free for orders over $300) Please note that all sale orders will be shipped in basic packaging.

Do I need to sign my order?

We require proof of delivery for all orders. This means we are unable to authorize packages to be delivered without a signature.

How will I know you received my order & When will payment be deducted?

After you place your order, you will be sent an email confirming that it has been received. Your card will only be debited at time of dispatch. In the rare instance that any of the items you have ordered are not available, we will contact you by email and will only charge your credit card for the value of the items in stock. If the order is then custom ordered, half of the price will be charged as a deposit.

Where is my order?

We aim to dispatch all orders within 24- 48 hours. Estimated delivery times are to be used as a guide only and commence from the date of dispatch, YES Virginia is not responsible for any delays caused by shipping or customs clearance processes. Once your order has been shipped, you will receive email confirmation of your shipping details and a tracking number.

Is my package insured?

All items are insured against theft and accidental damage while in transit from Yes Virginia to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance. If your box is damaged upon arrival, we recommend that you either refuse the delivery, or make a note when signing for it that you are accepting a damaged box. Please take a photo of the damaged box and send it to virginia@yesvirginia.ca.

Does Yes Virginia have seasonal sales?

Yes Virginia, like offline shops, offers seasonal sales. There are links to the SALE page from the Coats, Jackets, BAGS, and ACCESSORIES pages in the top navigation bar. Please note that Yes Virginia cannot guarantee that its prices will be equivalent or equal to offline boutiques when they go on sale. Also, due to the exclusive nature of our stock, we can’t guarantee that an item will still be available for purchase.